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In many instances a technical person is given the responsibility of overseeing the provider. Instead, the ideal person should be a non-technical business-operations staff member who can provide insight about the organization’s ecosystem, it’s goals or mission, and work as a partner with the MSP. The MSP is already an expert in technical matters, or at least they should be. For example, the staff member will be able to evaluate the business impact of a given solution on an organization’s staff, customers, members and other stakeholders. Often a client will insist on maintaining certain roles and responsibilities, either to save on costs or to retain control. This mindset is often counter-productive, duplicates work, and can ultimately result in additional costs.

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